Privacy Policy

1. Scope

This policy applies to personal information you provide or that we collect through our website, online assessments, booking, corporate EAP services, and related digital products.

Some services may be delivered by separate subsystems (such as our clinical assessment system); those processing activities follow the same core principles set out here.

2. Information we collect

We may collect the following information when you use our services:

• Information you provide: name, phone number, email, the topic you want to discuss, and message content.
• Mental-health-related information (sensitive personal information): assessment responses, results, and descriptions of your needs — collected only with your explicit consent and where necessary to provide the service.
• Account and identity information: account, login credentials, and (where applicable) WeChat OpenID.
• Device and log information: IP address, browser type, access times, and page-view records.
• Information collected via cookies and similar technologies (see Section 5).

3. How we use information

• To provide core services such as counseling, assessment, booking, and customer support;
• To match you with a suitable therapist and follow up on your progress;
• To keep accounts and services secure, including identity verification and risk prevention;
• With your consent, to analyze usage and improve our products and content;
• With your consent, to measure campaigns and show you more relevant information;
• To comply with our legal obligations.

4. Sensitive personal information and consent

Mental health information is sensitive personal information. We process it only for a specific purpose, where strictly necessary, and with strong safeguards — and we obtain your separate consent to do so.

You may decline to provide sensitive personal information, but this may prevent us from providing the related assessment or counseling services.

5. Cookies and similar technologies

We use cookies and local storage to keep the site running, remember your preferences, analyze traffic, and (with your consent) measure campaigns.

Essential cookies are required for the site to work and cannot be turned off. Analytics, marketing, and preference cookies are only enabled after you consent. You can change your choices at any time.

6. Sharing, transfer, and processing on our behalf

We do not sell your personal information. We only share or entrust processing in the following cases:

• With your consent or at your direction;
• With service providers (technology, cloud, SMS, payments) bound by contract to process data only as we instruct;
• With the therapist serving you, to the extent necessary to deliver care;
• Where required by law or regulation, or to protect vital interests such as someone's safety.

7. Storage and retention

We retain your information only for as long as necessary to fulfill the purposes described here, unless a longer period is required by law. After that, we delete or anonymize it.

8. Security

We apply industry-standard safeguards — including encryption in transit, access controls, permission management, and security auditing — and are certified to national information security level 3. Even so, no method of transmission or storage is completely secure.

9. Your rights

Subject to applicable law, you have the following rights over your personal information:

• Access and obtain a copy of your information;
• Correct or complete inaccurate information;
• Delete your information where conditions are met;
• Change or withdraw consent you previously gave;
• Close your account;
• Ask us to explain how we process personal information.

10. Protecting minors

We take the protection of minors' personal information seriously. If you are a minor, please use our services with the consent and supervision of a guardian; we obtain guardian consent and apply stricter safeguards when processing such information.

11. Changes to this policy

We may update this policy from time to time. For material changes, we will notify you by appropriate means (such as an on-site notice). The “Last updated” date at the top indicates when it takes effect.